Unable to view uploaded files via email notification

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    ybwass
    Asked on June 02, 2020 at 12:50 PM

    Hello,


    We are receiving a 404 error message when we try to download an attached file from our submission received email.

    Is this something in a setting or on your end server side.

    Please advise how I can correct this problem.

    Here is a link to our form:

    https://form.jotform.com/201525648278057

    Thank you for your time.

    Yvette Wasserman

    yvette@artandculturecenter.org

    Screenshot
  • Profile Image
    Niko_N
    Answered on June 02, 2020 at 12:57 PM

    Greetings Yvette,

    Could you please make sure that you are logged into your Jotform account and then try to download those attached files from notification emails?

    Please check and let us know if the issue still persists.

    Thank you in advance!

  • Profile Image
    ybwass
    Answered on June 02, 2020 at 01:18 PM

    Hi! Thank you for getting back to me so quickly!

    Yes if I am logged in I can download them. So that is the key.


    Thank you!

    Yvette

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    JohnRex
    Answered on June 02, 2020 at 02:50 PM

    Hello Yvette -  I just checked that your account's Privacy Setting has been set to "Enabled". It means that the attachments can only be viewed if you are logged on to the said account, otherwise, it will return a 404 error as you mentioned.

    Please try disabling it by going to the account's settings and uncheck the following options:

    1570473116privacy.png 

    Here's a quick guide for that:

    1570473219privacy.gif