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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my forms is not showing up on my site any more

    Asked by evelyn on April 28, 2011 at 01:54 PM
    Page URL:
    http://excelfleetlimo.com/

  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 28, 2011 at 06:37 PM

    Hi Evelyn,

    It looks like your forms were created under a guest account. Guest accounts rely on cookies stored in your browser, instead of a username and password, to identify the person who created the forms. Once the cookies are cleared in your browser, you may not be able to view or edit the forms anymore.

    However, if you have embedded those forms in your site, there is a way to recover them by cloning. First, you must register an account.

    Take note of the codes you embedded in your site.

    The codes look something like this:

    or this:

     

    The highlighted numbers represent the form's id. Note that those numbers are from my form. I used them just for example. Append the form id you extracted from your site to this:

    https://www.jotform.com/form/

    so it becomes your form's direct url:

    https://www.jotform.com/form/11173556291

    Follow the instructions in this How to clone an existing form from another URL guide. Use the URL you came up with by following the steps I have given you.

    Hope you find this post useful. Let us know if you have other queries. Thank you.

    Regards,
    Neil