Coupon not working

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    NotionDesign1
    Asked on June 03, 2020 at 09:37 AM

    I've created a coupon for a subscription in my Jotform that's connected to Stripe. When the coupon code is entered, it says it's valid, but doesn't change the total cost. Then, at checkout, I get an error (see attached) and the subscritpion won't go through.


    Here's the link to the Jotform: https://form.jotform.com/93025536870156
    The coupon code is: PAIGEY

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    Richie_P
    Answered on June 03, 2020 at 10:37 AM

    If possible, kindly try re-integrating your form with Stripe and let us know if the issue still remains?

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    NotionDesign1
    Answered on June 05, 2020 at 12:27 PM

    Thanks for your reply. I reintegrated Stripe and still had the same issue.

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    Richie_P
    Answered on June 05, 2020 at 01:47 PM

    I have checked your form and it seems the coupon was not fetched from Stripe.

    To fetch the coupon, kindly go to your Additional Gateway Settings>and enable

    Fetch coupons from Stripe account.

    15913791481.png

    Guide:Stripe-Forms-Fetch-Coupon-Code-from-Stripe

    Please check it out and let us know if the issue still remains.

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    NotionDesign1
    Answered on June 08, 2020 at 12:49 PM

    Thanks, that worked when I pulled the subscriptions in from Stripe and the coupons in from Stripe.


    The only issue now is that my images for each product aren't showing up. I've added them in Stripe. Am I missing something?

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    Richie_P
    Answered on June 08, 2020 at 02:00 PM

    You would have to add  the images in your Stripe integration.

    15916391111.png

    Please give it a try and let us know how it goes.