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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Your forms do not work

    Asked by ibiz on July 02, 2013 at 10:24 PM

    I created a form (<script type="text/javascript" src="http://form.jotform.us/jsform/31827670387160"></script>). When I uploaded to my site and tested it, the form data I got back in my email was the data the was in the ORIGINAL form you used as a sample. Instead of INVESTOR SURVEY, I got your sample SPORTS CLUB SURVEY, as follows:

    Question Answer
    What do you currently think about the KMCC Sports Lounge? No
    How often have you eaten at the KMCC Sports Lounge? 
    What do you think of the food selection currently offered by the KMCC Sports Lounge? 
    How would you rate the value of food to the price? Free Mentoring
    If you could add to the menu what particular food items would you like to see on the menu? 
    How long are you willing to wait for food? Yes
    If the Sports Lounge is changed into a European Pub would you like to see a German Style Bar? 
    Which is more important for a European Style Pub, the drink selection or food selection? 51-65
    What type of food would you like to see in a European Style Pub? 
    What type of atmosphere would you like to see in a European Style Pub? 
    What other suggestions would you have for a European style Pub? 
    If the KMCC Sports Lounge was converted into a European Style Pub would you be more likely to patronize the facility? I'd have to think about it
    We are looking for a new name for a European Style Pub, any suggestions? No

    I need a form that sends the responses to MY survey questions.

    Page URL:
    http://www.success-by-design.org/survey.html

    Screenshot
    survey JotForm email style name
  • Profile Image

    Answered by dinesh-it on July 02, 2013 at 11:28 PM

    Hi, Sorry for the inconvenience caused. I request you to delete your notification and create a new Notification Email.

    This will Solve the Problem.

    To Delete your Notification:

    1. Goto Email Alerts under Setup & Embed tab in Form Builder.

    2. Select your Notification.

     

    3. Click Delete Email Button

     

    To Create A New Notification:

     

    1. Click Add New Email

    Thank you.

  • Profile Image

    Answered by ibiz on July 02, 2013 at 11:48 PM

    Did not help - once i deleted as you suggested, then clicked ADD EMAIL, I got a form that I am unable to change. But I STILL do not think you are understanding the problem! I AM GETTING THE EMAILS. I AM JUST NOT GETTING THE CORRECT DATA. I AM NOT GETTING THE DATA MY FORM ASKS FOR.

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    JotForm Support

    Answered by EltonCris on July 03, 2013 at 02:16 AM

    @ibiz

    You aren't getting the correct data simply because your email field tags aren't correct or you might have swapped them. My colleagues advise should help. When you recreate your email notification, it would reset all the field tags to the appropriate one and that should fixed it. If you'd like to customize your notification email, please make sure not to changed any of the field tags.

    I would suggest to review your email notification. The embedded form here http://www.success-by-design.org/survey.html has the right tags so it should now work properly.

    Thanks!