What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Set forum post to private?

    Asked by G3Tech on April 28, 2011 at 03:46 PM

    In another post the responder said that you could send a question to the forum but make it private to just the support staff and developers by "clicking the "Keep this question private" checkbox when submitting a query."  I don't see that checkbox on the Support Forum form.  Hate to bore everyone with details of something that only affect my account. 

    Page URL:
    http://www.jotform.com/answers/16383-How-does-one-handle-form-question<br/>s-via-a-licensing-model

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    JotForm Support

    Answered by abajan on April 28, 2011 at 03:54 PM

    Hi G3Tech

    After composing your post scroll to the bottom and you should see a checkbox labelled "Keep this question private". Click the checkbox (highlighted below) and then "Post Question".

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    Answered by G3Tech on April 28, 2011 at 04:32 PM

    Hmm, I don't have anything between "Upload a screenshot" and "Tag your question".  Does this only show for paid accts? I'm on a free one at the moment.  http://screencast.com/t/EIqOaT6m6

    Screenshot

     

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    JotForm Support

    Answered by abajan on April 28, 2011 at 05:09 PM

    That's mighty interesting. I was not aware that the option to keep posts private was not available to Free accounts but your screenshot certainly implies that. Also, I just did a bit of searching of the forum and every instance of private posts I have seen so far have been made by either Premium or Professional clients.

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    Answered by yasinco on November 06, 2011 at 03:21 PM

    So is there any way to amke a private post as a free member because I have to ask you guys some stuff?

    ~Yasin

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    Answered by allanftd on November 06, 2011 at 03:32 PM

    Hi Yasin,

    We can make your post private on your behalf. Feel free to post your questions and we'll make it private as quickly as we can.

    Thanks for using Jotform!

    JOTFORM SUPPORT 

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    Answered by yasinco on November 06, 2011 at 04:54 PM

    Ok thanks

    ~Yasin

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    Answered by yasinco on November 06, 2011 at 05:03 PM