I keep getting duplicate submissions, one customer I've has 6 submissions?

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    Yu_Sheryl
    Asked on June 03, 2020 at 03:27 PM
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    EltonCris
    Answered on June 03, 2020 at 08:12 PM

    I checked your submissions and I can see the duplicates submitted from different dates. For example from Julie, since it is an order form, it is possible that Julie has ordered multiple times?

    If you don't want to receive multiple submissions from the same customer, here's the solution we can offer, for now, you can limit the user's submissions 1 per IP Address. Guide: How to Setup Unique Submissions of a Form

    Or you can limit based on a field value e.g. Email Address. Guide: How to set Form Limits Based on a Unique Question


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    Yu_Sheryl
    Answered on June 03, 2020 at 08:28 PM
    Thank you for your response, it happens every time when the first order
    form they said only contains name, number, and email address. It’s also
    happened before with Julie and I’ve asked her and she also doesn’t know why
    it happens?
    ...
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    EltonCris
    Answered on June 03, 2020 at 09:55 PM

    Thank you for letting us know. If they didn't submit it intentionally, then this could probably be the reason. It's most likely due to this option in the browser settings "Continue where you left off" where the last visited URL is kept (e.g. form's thank you page) and some browser reloads it automatically when you open the browser again. Some mobile browsers also use this option as default.

    So here's what happened, it's possible that your user's browser kept the last visited URL which is your form's thank you page after they made their first submission. And when they open their browser again at a later time, it automatically loads the thank you page and creates a new submission with the same previous data initially submitted by the user. Some browsers do not reload the URL automatically but it would definitely be an issue when the user reloads the thank you page manually.

    To overcome this, please use an external thank you page rather than the default thank you page for now. So when the user opens the browser, it loads the external link instead of the default thank you page and this will not trigger submission. Here's a guide on how to redirect to an external link after submission How to Redirect to a Page After Form Submission. If you don't have a custom thank you page, you can use this link https://www.jotform.com/thankyou.html

    Meantime, I have also escalated this problem to our developers so they can investigate this further. Once we have an update, we'll inform you here.

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    Yu_Sheryl
    Answered on June 04, 2020 at 12:28 AM
    Awesome, thank you so much. I am very impressed with the service.
    Sheryl
    ...
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    jherwin
    Answered on June 04, 2020 at 04:22 AM

    Hello Sheryl - You can also try disabling the "Allow Browser AutoComplete" in your form settings.
    1591258903no.png
    Let us know if you still receive duplicate submissions after disabling that option.

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    EltonCris
    Answered on June 26, 2020 at 06:56 PM

    We have now fixed the duplicate submissions problem. This will not happen again.

    Thanks for your patience.