My form is unreliable

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    Bikedynamics
    Asked on July 03, 2013 at 04:46 AM

    Hi

    I am using an enquiry form on my website, embedded as an IFRAME as I found the Source or 'embed' methods did not seem to work. Most of the time, the form works well, but I often get contacted by people who have submitted enquiries that I have not seen at all. They have got tired waiting for a response and contacted me via other means. I've tried submitting a few myself and again sometimes there is no mail coming through.

    Please help 

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    gori-mathew
    Answered on July 03, 2013 at 05:32 AM

    Hi,

    Apologies for the inconvenience caused.

    As I can understand it seems that you are not getting the email notifications on the forms submitted by your users or even having the submissions end up in your spam, please read this article on to prevent this form happening.

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If the problem still persists please do feel free to let us know.

  • Profile Image
    Bikedynamics
    Answered on July 03, 2013 at 05:44 AM

    Yes this seems to be working properly now.

     

    Thankyou

  • Profile Image
    gori-mathew
    Answered on July 03, 2013 at 05:56 AM

    You are welcome, and do feel free to let us know wherever you need our assistance.

    Thanks!