Thank you messages linked to conditions are displayed incorrectly

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    kchallinor
    Asked on June 04, 2020 at 02:56 AM

    Hi there,

    I have set up the follow conditions:

    - If Q36 is answered yes, the assessment ends and a custom message should be displayed. 

    - If Q23 is answered yes and Q35 is answered no, the assessment ends and a custom message should be displayed. 

    The message should be:

    1591253685Capture.PNG

    But when I use the form they are showing the message attached in screenshots (I have already tried deleting caches etc). 

    1591253778Capture1.PNG

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    gerardw
    Answered on June 04, 2020 at 06:55 AM

    I have cleared your form cache from our end too. Additionally, I think the condition 8 - related to Q52 is conflicting with this condition:

    15912678390406_16.png

    If that's the case, you may change your above condition (condition 1) to include another IF statement - you can also change the State field to "Empty" depending on your work flow:

    15912680480406_17.png

    Do try this and let us know if the required outcome works.

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    gerardw
    Answered on June 04, 2020 at 10:13 PM

    As per the set condition, you are not changing the custom message for Q52 with the 48 hours notice. 

    The current standalone condition for Q52 is when Q52 is before today+2 - which is a positive scenario. There is no need to modify this condition.

    But, in the above screenshot that I've shown, you are using a negative scenario for Q52 - i.e. IF Q52 is after today+2 or IF Q52 is empty.

    Do try this and let us know if it works out.

  • Profile Image
    kchallinor
    Answered on June 04, 2020 at 10:21 PM

    Hi there,

    I have tried this and still the wrong message is showing. 

    What else can I try? 

  • Profile Image
    gerardw
    Answered on June 04, 2020 at 11:56 PM

    Sorry for the confusion. Let me conduct further tests and I'll revert.

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    gerardw
    Answered on June 05, 2020 at 01:06 AM

    Sorry for the confusion.

    There are 5 different types of custom Thank you message on your conditions. What I would suggest is to combine the IF statements into one condition for one similar custom Thank you message:

    Example: combine conditions 1 and 3 since they have the same custom Thank you message. 

    15913335450506_5.png

    Could you try this approach and let us know if it works out?

  • Profile Image
    kchallinor
    Answered on June 05, 2020 at 02:40 AM

    Hi there,

    I manage to solve this by making the submission the message the same for all questions including Q52.

    Thank you for your help.