How do i cancel my premium subscription? The cancel button is not working.

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    Asked on April 28, 2011 at 04:35 PM



    I'd like to cancel my premium subscription. I won't be using forms on a monthly basis... only for occasional events. I'd like to cancel my subscription. The cancel button on the "update account settings" page doesn't seem to work. It takes you to paypal and then Paypal has an error message that reads:

    "The unsubscribe button you clicked through is invalid. You can find the status of all subscriptions in your transaction history."

    Please advise.

    Thanks so much,

    Luz Rodriguez

  • Profile Image
    Answered on April 28, 2011 at 07:28 PM

    Hi Luz,

    To cancel your subscription to us through Paypal:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be charged again. Your account will stay Premium until the time you have paid for expires.

    Hope this answers your question. Thank you for using Jotform.