Need help in resetting account password

  • Profile Image
    Linda Williams
    Asked on June 04, 2020 at 05:00 AM

    It has been nearly 4 hours and I've not been given the help I need to reset my password. I need someone to call me immediately please at 404-324-9963. Desperate! My account is Atlanta Housing Authority. I shouldn't not be having these problem since I'm a paying customer.



    This is a re-post of a comment on How to reset Jotform account password

  • Profile Image
    gerardw
    Answered on June 04, 2020 at 07:51 AM

    We had received an update from you on your last ticket yesterday, that you were able to log on: https://www.jotform.com/answers/2365644-Reset-password 

    Therefore, we thought that your issue was solved.

    Additionally, I checked our email log and it seems that you had requested nearly 5 password resets yesterday. All password reset emails were sent to your account email address. Those reset buttons don't work now since the link has expired.

    If you are still having issues logging in, I have sent a new password reset link to your email address linda.williams@atlantahousing.org. Please check your email inbox and also the SPAM folder.