- wnccomputerAsked on July 03, 2013 at 11:58 AM
this was working and stopped. a few came through again and it has stopped this has been going on for a couple weeks now. email confirmations are not going to any of the email addresses used.
- sidharth_kchAnswered on July 03, 2013 at 12:51 PM
I checked your form's notification setup and don't see any issue with that. To ensure the delivery of emails, request you to please change your notification's "Sender Email" to "firstname.lastname@example.org".
Let us know if you continue to have this issue.
- wnccomputerAnswered on July 05, 2013 at 09:29 AM
I tried this and still did not receive email confirmation. I have reverted back to my previous email address. I had been getting notifications for a while (i created the form about a year ago) and it just recently stopped so I'm not sure if the sender email was the problem.
- sidharth_kchAnswered on July 05, 2013 at 10:02 AM
Please let us know the email id on which you are not receiving the emails. We will have a check.
Have you checked your SPAM folder?
- wnccomputerAnswered on July 05, 2013 at 10:43 AM
I have checked my spam. the emails go to email@example.com but also supposed to go to the person completing the form, which will be a different domain than mine everytime.
- EliezerNAnswered on July 05, 2013 at 11:12 AM
We apologize for the inconvenience that may have caused. I will ask you to please change the Sender Email to firstname.lastname@example.org and leave it thus, because that will prevent more issues.
I will also recommend you to whitelist our domain names:
Please check the next guide that will also help you to preven this kind of issues: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
That sould solve the issue, but if that doesn't work, don't hesitate to contact us.