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I am not receiving email conformation from forms that are complete.Asked by wnccomputer on July 03, 2013 at 11:58 AM
this was working and stopped. a few came through again and it has stopped this has been going on for a couple weeks now. email confirmations are not going to any of the email addresses used.
I checked your form's notification setup and don't see any issue with that. To ensure the delivery of emails, request you to please change your notification's "Sender Email" to "firstname.lastname@example.org".
Let us know if you continue to have this issue.
I tried this and still did not receive email confirmation. I have reverted back to my previous email address. I had been getting notifications for a while (i created the form about a year ago) and it just recently stopped so I'm not sure if the sender email was the problem.
Please let us know the email id on which you are not receiving the emails. We will have a check.
Have you checked your SPAM folder?
I have checked my spam. the emails go to email@example.com but also supposed to go to the person completing the form, which will be a different domain than mine everytime.
We apologize for the inconvenience that may have caused. I will ask you to please change the Sender Email to firstname.lastname@example.org and leave it thus, because that will prevent more issues.
I will also recommend you to whitelist our domain names:
Please check the next guide that will also help you to preven this kind of issues: https://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues
That sould solve the issue, but if that doesn't work, don't hesitate to contact us.