Can you please reinstate my account?

  • Profile Image
    Princess Thompson 
    Asked on June 05, 2020 at 01:20 AM

    Can you please reinstate my account?  Not sure why it was suspended

  • Profile Image
    Mianala
    Answered on June 05, 2020 at 04:32 AM

    Hello Princess Thompson,

    We could not confirm that you are affiliated to the institution you use in your form https://form.jotform.com/201267233729152 

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. Send these proofs to reviewers@jotform.com with "Thread #2369874" as your subject.

    We will let you know about the status of your account after a thorough review of your proofs.