Upload links not working on emails

  • Profile Image
    Asked on June 05, 2020 at 04:08 PM

    I have multiple forms with upload options.  I can view them on my profile but when I or my team click on the image link in the email notification the image does not work.  What am I missing?  Why is this feature not working.  Worked fine in formstack.

  • Profile Image
    Answered on June 05, 2020 at 07:09 PM

    Your account is currently configured to require the log in to view the uploads, you can change this on your account settings under the privacy section, here is the direct link for that: https://www.jotform.com/myaccount/settings