PDF Document: some texts are set to Georgia font but the generated file is using different font

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    suncos100
    Asked on June 06, 2020 at 06:10 AM

    Hi

    I have set Georgia format for one of my form "GNS Order Form"

    When I download or print pdf, it becomes normal format. I want Georgia format in downloaded pdf also.

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    Welvin
    Answered on June 06, 2020 at 11:20 AM

    Are you referring to the PDF document, which is the PDF copy of the submissions, or are you referring to the PDF form, the fillable PDF version of the form?

    You can change the font in the PDF editor. I see you have the PDF document. Its font is currently set to Roboto, but I have just changed that for you to Georgia. 

    You can download it again, and the font should be Georgia this time. 

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    suncos100
    Answered on June 06, 2020 at 02:41 PM

    First of all yes, i m referring to pdf document, which is the pdf copy of submissions.

    secondly, i just want to use georgia font for the header.

    The pdf editor displays georgia rightly...


    but when i download the pdf to my pc and reopen it, it stop displaying georgia and becomes a normal arial font.

    in mail attatchments also, it does not display georgia

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    Welvin
    Answered on June 06, 2020 at 04:20 PM

    Thank you for the confirmation.

    Yes, it seems the PDF is not rendering the font correctly. I checked the properties of the shared PDF, and it is Roboto.

    I have reported this to our developers for review. Once we have an update, you will be notified through this ticket.

    Thanks for reporting.

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    suncos100
    Answered on June 07, 2020 at 05:51 AM

    how much time approximately ??

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    Amin_N
    Answered on June 07, 2020 at 08:46 AM

    Hi again, @suncos100!

    We can't provide you with when exactly. It doesn't usually take much.

    Once we hear back from developers, we will instantly update you via this support ticket.

    Your patience and understanding are most appreciated.