my account is omar_khoja has been suspended

  • Ahmed Kobesy
    Asked on June 7, 2020 at 9:32 AM

    Dear Sir,


    my account is omar_khoja   has been suspended

    so i need your support to reactive 

    thank you

    ahmed Kobesy


  • Ahmed Kobesy
    Replied on June 7, 2020 at 10:05 AM

    need to active our account

  • Basil JotForm Support
    Replied on June 7, 2020 at 1:15 PM

    Hi,

    Your account has been suspended due to many failed payment attempts using a credit card.

    I have now activated your account. Please contact your bank first before trying to upgrade again and ask about the reason that your payments were declined. That is best for your own security.

    Let us know if you need further assistance. 

  • ahmed kobesy
    Replied on June 7, 2020 at 3:08 PM

    Thank you for your support