my account was suspended

  • Kenya Harris
    Asked on June 7, 2020 at 4:11 PM

    I have no idea why my account was suspended. Please advise. Thanks

  • Girish JotForm Support
    Replied on June 7, 2020 at 9:11 PM

    Your account was suspended because the form "201425671069151" was collecting passwords which is in violation of your Terms:

    15915786150806 3 Screenshot 10

    I have removed this field from your form and activated the account. Please do not use such fields on the form to avoid auto suspension of your account again.

  • quionnemm
    Replied on June 7, 2020 at 9:22 PM

    Okay so now what....I didn't realize that. can't I just remove that form?

  • Girish JotForm Support
    Replied on June 7, 2020 at 10:30 PM

    We have already activated your account. So if you don't require the form, you can delete it. Just make sure that you do not collect login credentials via any of the forms that you create.

    You can check out our Terms here: https://www.jotform.com/terms/