my account was suspended

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    Kenya Harris 
    Asked on June 07, 2020 at 04:11 PM

    I have no idea why my account was suspended. Please advise. Thanks

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    gerardw
    Answered on June 07, 2020 at 09:11 PM

    Your account was suspended because the form "201425671069151" was collecting passwords which is in violation of your Terms:

    15915786150806_3.png

    I have removed this field from your form and activated the account. Please do not use such fields on the form to avoid auto suspension of your account again.

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    quionnemm
    Answered on June 07, 2020 at 09:22 PM

    Okay so now what....I didn't realize that. can't I just remove that form?

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    gerardw
    Answered on June 07, 2020 at 10:30 PM

    We have already activated your account. So if you don't require the form, you can delete it. Just make sure that you do not collect login credentials via any of the forms that you create.

    You can check out our Terms here: https://www.jotform.com/terms/