not all submissions are showing in Excel

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    cfcu
    Asked on June 08, 2020 at 09:05 AM

    hi

    I am having an error in the excel, it is not downloading all the answer it is leaving them in blank. 

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    Richie_P
    Answered on June 08, 2020 at 10:44 AM

    To clarify, are you trying to download the submission as excel or are you referring to the Google Sheets?

    May we know the form with the issue or is this happening to all your forms?

    Looking forward for your response.


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    cfcu
    Answered on June 08, 2020 at 10:46 AM

    i have two questions that have star response and both are not appearing neither in the excel worksheet nor in the inbox submissions.


  • Profile Image
    cfcu
    Answered on June 08, 2020 at 10:48 AM

    We did a mock a survey and it does appear today in the submissions but for the last two months it is in blank in the columns where it is supposed to be. 

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    Richie_P
    Answered on June 08, 2020 at 12:16 PM

    It seems you have created another ticket regarding the same issue.

    To avoid confusion, kindly respond to this ticket link https://www.jotform.com/answers/2374766

    Thank you.

  • Profile Image
    cfcu
    Answered on June 08, 2020 at 12:17 PM

    I did, please refer to the answer...