Unable to download PDF Form

  • dillion.pitcock
    Asked on June 8, 2020 at 12:32 PM

    I created a PDF form but am unable to download it to my desktop. What do I need to do to fix this?

  • KrisLei Jotform Support
    Replied on June 8, 2020 at 3:24 PM

    Hi,

    I have cloned your form and I am able to replicate the issue on my end, it seems that the Download button is missing on the PDF Editor. I have made some further tests on the cloned form, I added the submit button and ran a test submission. Then when I access the form on the PDF Editor, the Download button became visible:

    1591643619download Screenshot 10

    This could be a bug, however, I suspect that it requires submission on the form before it can download the PDF version of the form. Can you try these steps on your end too, just to confirm if the issue is with the PDF Editor or if it is with the form itself? Also, because the download button is available on other PDF forms. 

    1. Add the submit button on the PDF Form Converter:

     1591643866submit button Screenshot 21

    2. Then run a test submission on preview mode:

    1591643956test form Screenshot 32

    3. Then access the PDF form through the PDF Editor to verify if it will show you the download button. 

    Please do let us know how it went. Thank you.

  • dillion.pitcock
    Replied on June 8, 2020 at 4:28 PM

    This worked! Thank you for the assistance on this!
    Dillion