Unable to download PDF Form

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    dillion.pitcock
    Asked on June 08, 2020 at 12:32 PM

    I created a PDF form but am unable to download it to my desktop. What do I need to do to fix this?

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    KrisLei
    Answered on June 08, 2020 at 03:24 PM

    Hi,

    I have cloned your form and I am able to replicate the issue on my end, it seems that the Download button is missing on the PDF Editor. I have made some further tests on the cloned form, I added the submit button and ran a test submission. Then when I access the form on the PDF Editor, the Download button became visible:

    1591643619download.jpg

    This could be a bug, however, I suspect that it requires submission on the form before it can download the PDF version of the form. Can you try these steps on your end too, just to confirm if the issue is with the PDF Editor or if it is with the form itself? Also, because the download button is available on other PDF forms. 

    1. Add the submit button on the PDF Form Converter:

     1591643866submit button.jpg

    2. Then run a test submission on preview mode:

    1591643956test form.gif

    3. Then access the PDF form through the PDF Editor to verify if it will show you the download button. 

    Please do let us know how it went. Thank you.

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    dillion.pitcock
    Answered on June 08, 2020 at 04:28 PM

    This worked! Thank you for the assistance on this!
    Dillion