What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why don'y my forms work?

    Asked by mazmahor on July 04, 2013 at 10:35 PM



    I created some forms like contact form or reservation form. When I try it before importing to DW it works but when I import it to the DW and also to the ftp it doens't work. After filling the forms I'm supposed to get e-mails to be able to see the message I was to supposed to see but it only shows me "thank you message".


    Can you please have a look and inform me?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by Morian on July 04, 2013 at 11:16 PM

    Hello! Thanks for contacting us.

    From what I understand, you are not receiving the Notification Emails, right? I checked your account and I can see that the Sender Email is blank. Please set that to noreply@jotform.com for the emails to go through.

    Let us know if you need further assistance. Thanks!