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SmithOrthodonticsAsked on June 9, 2020 at 9:18 AM
Out of nowhere, we are getting locked out of viewing our inbox submissions. It says " You don't have permission to view submission". How can I fix this?
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Jed_CReplied on June 9, 2020 at 10:12 AM
You'll need to have an active session to view the inbox. That means you need to be logged in since you are on HIPAA account.
Please login to your account and try viewing this form's inbox https://hipaa.jotform.com/inbox/201274660742048
Let us know how it goes.
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Boyd_DonnaReplied on June 12, 2020 at 3:39 PM
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Eduardo_HReplied on June 12, 2020 at 5:45 PM
Hello @Boyd_Donna
I have moved your question to a separate ticket.
I will be posting my response via this link shortly:https://www.jotform.com/answers/2386283-Inbox-shows-same-error-message-whether-there-are-items-in-the-inbox-or-not