What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why have you suspended my account?

    Asked by shevy1880 on July 05, 2013 at 07:45 AM

    my mail id is shevy1880@yahoo.co.in . None of my forms are working. After submitting it says "form disabled, did not pass status check"

    i cannot even log into my account. please fix this asap

    Page URL:
    http://www.techtantrik.com/p/got-tech-query.html

    my account My Forms status check did not pass
  • Profile Image

    Answered by sidharth_kch on July 05, 2013 at 08:01 AM

    @shevy1880

    I deeply apologize for this inconvenience. Your form "Test" was suspected to be used for phishing and that's the reason your account was suspended.

    I have deleted this form. I have re-scanned your other forms and found it not to be in violation of JotForm's terms of use.  

    I have reactivated your account. Should you have any questions please feel free to contact us.

    Thanks,

    Sidharth

  • Profile Image

    Answered by shevy1880 on July 05, 2013 at 08:11 AM

    thanx for such a prompt action. Your support is really exceptional. I am about to start a Tech Support website Jovats.com(currently jovats.blogspot.com) for that i needed to integrate paypal payment in our website. For those purposes i was trying to create the form "test" just for testing out jotform's payment feature and other new features like facebook login. I do not want to get my account suspended again. Please guide me how can i test the jotform's payments feature's working on my website without getting my form disabled  or my account suspended?

    And can you please make a change in your system to also inform the customer incase his account gets suspended. When my account got suspended i did not know for 2 days that it was not working. If i hadn't logged in today i would have never known. Maybe you can simply drop a mail. This would really help!!

  • Profile Image

    Answered by sidharth_kch on July 05, 2013 at 09:42 AM

    @shevy1880

    Whenever an account is auto-suspended, an email is sent to the user. I am not sure how you haven't receive any email.

    Actually, you should not ask for username password, credit card details, no blank question. If you keep these questions in mind, I don't see any reason why your account will be suspended.

    You may also like to upgrade your account as premium account's forms are not suspended without human verification.

    You can create a payment form with all details like user information and product details and integrate with JotForm payment tool.

    Let us know if you need further assistance.

    Thanks,

    Sidharth