- shevy1880Asked on July 05, 2013 at 07:45 AM
my mail id is firstname.lastname@example.org . None of my forms are working. After submitting it says "form disabled, did not pass status check"
i cannot even log into my account. please fix this asap
- sidharth_kchAnswered on July 05, 2013 at 08:01 AM
I deeply apologize for this inconvenience. Your form "Test" was suspected to be used for phishing and that's the reason your account was suspended.
I have reactivated your account. Should you have any questions please feel free to contact us.
- shevy1880Answered on July 05, 2013 at 08:11 AM
thanx for such a prompt action. Your support is really exceptional. I am about to start a Tech Support website Jovats.com(currently jovats.blogspot.com) for that i needed to integrate paypal payment in our website. For those purposes i was trying to create the form "test" just for testing out jotform's payment feature and other new features like facebook login. I do not want to get my account suspended again. Please guide me how can i test the jotform's payments feature's working on my website without getting my form disabled or my account suspended?
And can you please make a change in your system to also inform the customer incase his account gets suspended. When my account got suspended i did not know for 2 days that it was not working. If i hadn't logged in today i would have never known. Maybe you can simply drop a mail. This would really help!!
- sidharth_kchAnswered on July 05, 2013 at 09:42 AM
Whenever an account is auto-suspended, an email is sent to the user. I am not sure how you haven't receive any email.
Actually, you should not ask for username password, credit card details, no blank question. If you keep these questions in mind, I don't see any reason why your account will be suspended.
You may also like to upgrade your account as premium account's forms are not suspended without human verification.
You can create a payment form with all details like user information and product details and integrate with JotForm payment tool.
Let us know if you need further assistance.