My PDFs appear to be unavailable for download

  • Profile Image
    REServiceAdvantage
    Asked on June 09, 2020 at 10:15 AM

    Hi,

    I cannot seem to download my PDFs when inserting a link into Google Chrome or by using the PDF editor form. I have uploaded a screenshot and provided the URL below.

    Can you please urgently investigate as it is severely damaging customer reporting.

    Thanks

  • Profile Image
    IvayloK
    Answered on June 09, 2020 at 12:07 PM

    I tested your PDF editor and the Submissions page for this form (92044853109355). I was able to successfully download PDF submissions.

    I cleared your Form Cache and refreshed your account. Can you please test with different browsers?

    In order to double check, please try to clear cache, cookies and recent history in your browsers and then try again.

    Please apply these simple fixes and let us know, if they help.

    We will wait for your response.

  • Profile Image
    REServiceAdvantage
    Answered on June 12, 2020 at 11:54 AM

    I've tried all of the solutions as suggested by you, however this has not worked. I am experiencing this issue with the following forms:

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4669909626667950462&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4669836016667612192&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4670013664249875722&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4670685701248030350&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4670714881244099610&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4670743401241761755&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4670772821249736164&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4670818491248451882&formID=92044853109355

    https://eu.jotform.com/server.php?action=getSubmissionPDF&email=1&sid=4670926533157386607&formID=92044853109355


    Could you please rectify this urgently as this is severely impacting our business. We may need to look at sourcing another provider if this is not fixed by Monday.

  • Profile Image
    Bojan_J
    Answered on June 12, 2020 at 01:12 PM

    Greetings and thank you for additional information.

    We apologize for the inconvenience.

    Can you please try to download the PDF files now, and let us know if you are still having problems.

    After some testing, the problem should be resolved.

    Thank you for your cooperation.