The PayPal module keeps disconnecting from my form

  • TydeLink
    Asked on June 9, 2020 at 5:18 PM

    I have successfully connected to the PayPal business account via the payment module multiple times.  Each time, I get a success message, and the option to disconnect. But when I test the link, the connection is always broken.  How can I resolve this?

    Page URL: https://form.jotform.com/201594593466061
  • Patrick_R
    Replied on June 9, 2020 at 10:31 PM

    Hello!

    - I have successfully connected to the PayPal business account via the payment module multiple times.  Each time, I get a success message, and the option to disconnect. But when I test the link, the connection is always broken.  How can I resolve this?

    After you get the success message, make sure to scroll down and click on the Save button (as shown in the screenshot below).

    1591756257chrome capture (31) Screenshot 10

    If you're still encountering this issue after following the above instructions, let us know.