We have had 5 failed logins and reset the password many times will not let us log in still very frustrating because we need it for our patients coming

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    Viktoria Talebian
    Asked on June 10, 2020 at 10:58 AM
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    Jovanne_A
    Answered on June 10, 2020 at 11:01 AM

    Hi, thank you for reaching out to us.

    We apologize for the inconvenience.  If you recently reset your password, please make sure you are using the most updated one. HIPAA compliance accounts are usually locked out after multiple failed login attempts. I have now flushed your login attempts, and you should be able to login now. Let us know if you are still unable to access your account.