- djplurAsked on July 06, 2013 at 11:11 AM
Buen dia.. Quisiera saber porque esta BLOQUEADO mi email: firstname.lastname@example.org
- JotForm SupportWelvinAnswered on July 06, 2013 at 03:49 PM
Please accept our sincere apologies for the inconveniences caused.
We were forced to temporarily disable the email sending for email alerts with custom sender addresses. The problem is caused by some users that abused the email sending option, so that our mailing services were added to some mail blacklists. Now we are working on fixing this issue.
For now, please switch your Email Notifications and Autoresponders to our recommended sender: email@example.com. Note: You can still use custom email as Reply-to Email.
For Email Notification, set it like this:
For Auto Responder:
This will switch the sending method to another source, and it is supposed to be more reliable.
Furthermore, I have now removed your email address from our bounce list.
If you have another email address as the form recipient, please let us know as well so we can check and remove them from our bounce list, if they have been listed there.
We'll keep you updated if everything will be fully restored.
Thanks for understanding.
- camisetasdequiposAnswered on July 09, 2013 at 10:37 AM
My account is still blocked: firstname.lastname@example.org
Please, can you remove it from your bounce list?
- JotForm SupportWelvinAnswered on July 09, 2013 at 10:44 AMHi,
All done. Please kindly check again.