What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Porque esta bloqueado mi email: ventas@djplur.com ....???

    Asked by djplur on July 06, 2013 at 11:11 AM

    Buen dia..  Quisiera saber porque esta BLOQUEADO mi email: ventas@djplur.com

     

    Saludos..

     

    Daniel (Venezuela)

    email
  • Profile Image
    JotForm Support

    Answered by Welvin on July 06, 2013 at 03:49 PM

    Hi Daniel,

    Please accept our sincere apologies for the inconveniences caused.

    We were forced to temporarily disable the email sending for email alerts with custom sender addresses. The problem is caused by some users that abused the email sending option, so that our mailing services were added to some mail blacklists. Now we are working on fixing this issue.

    For now, please switch your Email Notifications and Autoresponders to our recommended sender: noreply@jotform.com. Note: You can still use custom email as Reply-to Email. 

    For Email Notification, set it like this:

    For Auto Responder:

    This will switch the sending method to another source, and it is supposed to be more reliable.

    ---------

    Furthermore, I have now removed your email address from our bounce list.

    If you have another email address as the form recipient, please let us know as well so we can check and remove them from our bounce list, if they have been listed there.

    We'll keep you updated if everything will be fully restored.

    Thanks for understanding.

  • Profile Image

    Answered by camisetasdequipos on July 09, 2013 at 10:37 AM

    My account is still blocked: camisetasdequipos@gmail.com

     

    Please, can you remove it from your bounce list?

     

    Thanks.

     

    Best regards.

  • Profile Image
    JotForm Support

    Answered by Welvin on July 09, 2013 at 10:44 AM
    Hi,
    All done. Please kindly check again.
    Thanks