What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cancel trial on membership form

    Asked by metrochristian on July 06, 2013 at 01:43 PM
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    Answered by jeanettebmz on July 06, 2013 at 10:36 PM

    Do you want to suspend your free account? Please confirm this to us so we can proceed

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    Answered by metrochristian on July 06, 2013 at 10:40 PM

    No I do not. I want to know how would a member who signs up, with say a 1 week trial period on a reocurring month charge,  ... how would they cancel their sign up during the trial period so as not to be charged. Sorry I had started to type this and suddenly got called away from my computer.

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    JotForm Support

    Answered by jonathan on July 07, 2013 at 12:42 AM

    @ metrochristian

    Hi, if I understand correctly you must be refering to the functionality in your membership form http://www.jotform.us/form/31821720533143  -- not your account.

    Since your form membership will only last for a month (for the monthly subscription), it should end after one month. If the subscriber wants to terminate the subscription before the full month, they will need to login to their paypal account and cancel their subscription.

    You can check here for more details about it.

    Hope this answers your question. Please inform us if not.


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    Answered by metrochristian on July 07, 2013 at 04:37 AM

    Yes  that answers my question.

    Thank You