Getting Braintree Authorization Error when trying to preview the form.

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    vinceagr
    Asked on June 11, 2020 at 11:43 AM

    I have 2 Braintree accounts. When I try to create a new form...that points to the 2nd account, the form has an authentication error even though I have added in the right keys.  What am I missing?

     

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    Bert_A
    Answered on June 11, 2020 at 01:04 PM

    Hello,

    Thank you for reaching out and my apologies for the inconvenience.

    I'm looking into this issue now and will get back to you as soon as possible.

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    Bert_A
    Answered on June 11, 2020 at 01:15 PM

    Hello,

    Thank you for waiting.

    I was able to replicate the issue using our test account so I have escalated this to our Back-end team so that they can further address the error.

    I can't provide you an ETA right now but rest assured that will notify you as soon as we have an update from our team.