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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Checkbox submissions are not being displayed

    Asked by CharReed on July 07, 2013 at 01:52 AM


    Unfortunately, I am having problems with my form email submission. The answer fields for the checkboxes are not being recorded on my email submission from customers. The checkbox fields are the most crucial data collected from my form and would be great to see easily and conveniently via my email.

    In my attachment, I have included a screenshot of my email I received from test submitting my form. I had checked several of the checkboxes, but the email did not display my selections.

    Direct link to form:


    Page URL:

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    JotForm Support

    Answered by Welvin on July 07, 2013 at 06:28 AM


    I have corrected this to your current form notification. They are not coming because of the wrong fields tags from the settings. You have modified the current layout and cross the tags from its original field.

    Please kindly test again and let us know if there are still missing data.