Please reactivate my account

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    Dennis Duncan 
    Asked on June 12, 2020 at 04:30 PM

    I need to reactivate my account so I can start using your service.

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    Jovanne_A
    Answered on June 12, 2020 at 04:52 PM

    Hi, thank you for reaching out to us.

    As per checked on your account, your form 200566487280156 is collecting login credentials that violated our  Terms of Use

    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our terms of use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar to an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.

    In order to reactivate your account, we need your permission to delete the offending fields.

    We look forward to your response.

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    Dennis Duncan 
    Answered on June 12, 2020 at 06:28 PM
    You can delete any fields necessary
    Sent from my iPhone
    ...
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    Jovanne_A
    Answered on June 12, 2020 at 06:37 PM

    Hi, thank you for your response.

    We have deleted the offending field and now reactivated your account. Please review our   Terms of Use to prevent this case from happening again.

    Let us know if you need further assistance.


    Regards,
    Jovanne