Can't log in to my account

  • Megan
    Asked on June 12, 2020 at 11:32 PM

    Dear team,


    Suddenly, I can't log in to my account in JotForm and it somehow affecting the form that I had created.

    Kindly need your advise on this.


    Thank you.


    Regards,

    Megan

    Jotform Thread 2386654 Screenshot
  • Kenneth JotForm Support
    Replied on June 13, 2020 at 2:15 AM

    Thank you for reaching support,

    Unfortunately, your account has been suspended due to Copyright Infringement of the LOGO:

    1592028778h1 Screenshot 10 

    This is a violation of the Terms of Use. more of it here: https://www.jotform.com/terms/

    I will be reactivating the account but kindly remove the logo on all of your forms to avoid suspension, or, if you truly are Authorized for using it, kindly provide us with documentation.

    Thank you for your patience.

    Best.