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  • Profile Image

    we are not getting requests for the forms in our emails

    Asked by flydiscount on July 07, 2013 at 06:27 PM

    Good afternoon I'm  www.flydiscount.biz have an urgent problem we are not getting requests for the forms in our emails and try to test the form we get this notification:notificacion

     

     

    Please explain what is the reason because we have several forms and much publicity google it costs money and receiving no emails cause us to lose customers and money await your immediate response Thanks

    Page URL:
    www.flydiscount.biz

    Screenshot
    Emails problem www thanks
  • Profile Image

    Answered by jeanettebmz on July 07, 2013 at 07:13 PM

    Yes, this is happening as explained in our main page due to technical issues affecting our email notification system.

    I have removed your email address flyd*******e@gmail.com

    To prevent this issue with other forms of yours, make sure you set up correctly the Sender Name (map it to the Name field in the form) and the Email address (mapped to noreply@jotform.com)

    https://cms.jotform.com/uploads/image_upload/image_upload/global/16265_noreply.png

     

    If you want to reply back to the user, then you could set Reply-To  field to the Email address field from your form

    For now,I've applied those changes into your form