Attached images - error message

  • Brandi
    Asked on June 14, 2020 at 8:00 AM

    Hi, 

    On my website I have a jot form. I have the option for the client to upload 3 images. When I get the email from their submission, click the image. I get an error.


    I’ve had this problem since the form was created months ago. Just keep forgetting to inquire.

    Jotform Thread 2387800 Screenshot
    Page URL: https://form.jotform.com/honeybutterbakery/request-a-quote
  • VincentJay
    Replied on June 14, 2020 at 9:48 AM

    Hi,

    Please try to update your Privacy Settings and disable these options:

    1592142238vbdnnv Screenshot 10

    If you do not want to disable it, please try to open your JotForm account before opening the attachment file to your email account. 

    Please try it and let us know if you need further help. Thank you.