Attached images - error message

  • Profile Image
    Brandi
    Asked on June 14, 2020 at 08:00 AM

    Hi, 

    On my website I have a jot form. I have the option for the client to upload 3 images. When I get the email from their submission, click the image. I get an error.


    I’ve had this problem since the form was created months ago. Just keep forgetting to inquire.

  • Profile Image
    VincentJay
    Answered on June 14, 2020 at 09:48 AM

    Hi,

    Please try to update your Privacy Settings and disable these options:

    1592142238vbdnnv.png

    If you do not want to disable it, please try to open your Jotform account before opening the attachment file to your email account. 

    Please try it and let us know if you need further help. Thank you.