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Users not being able to advance in formAsked by drwizo on July 07, 2013 at 11:27 PM
I am having a lot of issues with our forms. Users complain that when they click on next to advance to the next page of the form, nothing happens. I thought that this was caused by Internet Explorer, but have had some users report the same problem in Firefox and/or Chrome. Plus, as much as we all dislike IE, it is still the most popular browser so I need to make my forms accessible to everyone.
I have not been able to replicate the problem myself but I have been getting that report consistently from my users.
Could you take a look and try to find out what could be causing the problem? The form is at www.worldstemcellsclinic.com/medical.html
Thank you very much!
We recommend re-embedding the form using our iframe method: How to Get Form iFrame Codes. Specially, when a problem like this will happen.
Please try that and let us know for the result.
Thank you. I did that already. Like I said, I was not able to replicate the issue myself so I hope that this change you suggested will help my users. I will let you know if they still have difficulty.
Sure, let us know if the issue persist.