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Still not receiving submissions, Am I on the bounce list?Asked by jumpfox-invites on July 08, 2013 at 04:19 AM
Hello, I've changed my settings to what you've reccommended but I'm still not receiving any submissions? Are: firstname.lastname@example.org or email@example.com on the bounce list? I'm also trying to change the 'Sender Email' field to 'firstname.lastname@example.org' as reccommended but I've only got 2 fields 'Sender Name' and 'Reply-to Email'. Why isn't the 'Send Email' bit showing? Please help!
Hi! THanks for contacting Jotform.
I checked your email and I saw email@example.com in the bounce list and have removed it since. The firstname.lastname@example.org is not in the bounce list. According to our developers, the Sender Email field has already been disabled and users will only be allowed to change the Reply-To Address instead.
If the problem persists, please let us know. Thanks!