What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Still not receiving submissions, Am I on the bounce list?

    Asked by jumpfox-invites on July 08, 2013 at 04:19 AM

    Hello, I've changed my settings to what you've reccommended but I'm still not receiving any submissions?  Are: ebay@jumpfoxinvites.co.uk or hello@jumpfox.co.uk on the bounce list?  I'm also trying to change the 'Sender Email' field to 'noreply@jotform.com' as reccommended but I've only got 2 fields 'Sender Name' and 'Reply-to Email'. Why isn't the 'Send Email' bit showing? Please help! 

    Submissions bounce list bounce JotForm email name
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    JotForm Support

    Answered by Morian on July 08, 2013 at 04:44 AM

    Hi! THanks for contacting Jotform.

    I checked your email and I saw hello@jumpfox.co.uk in the bounce list and have removed it since. The ebay@jumfoxinvites.co.uk is not in the bounce list. According to our developers, the Sender Email field has already been disabled and users will only be allowed to change the Reply-To Address instead.

    If the problem persists, please let us know. Thanks!