What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email submissions are not coming through today

    Asked by Tania on July 08, 2013 at 08:43 AM

    The email submissions have stopped coming in today, is there a server problem or have the settings been changed and I'm not aware?

    Page URL:
    www.bulldogrescue.org.uk

    Submissions email problem settings
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    Answered by Hfplus on July 08, 2013 at 09:32 AM

    We are having the same issue. 

    None of our submissions are being emailed to their recipients.

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    Answered by robrandtoul on July 08, 2013 at 09:33 AM

    Same here.

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    Answered by VisionProCleaning on July 08, 2013 at 09:51 AM

    Same for us

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    Answered by pinoytech on July 08, 2013 at 09:55 AM

    @Tania,

    We apologize for the inconvenience that may have caused. As I've check your form, I found out that email address bulldogrescue@btinternet.com is IN our bounce list which causing the issue. I have now remove it for you and it should be working fine now.

    Reason(s) : Amazon blacklisted.

    If this happens again, please do let us know.

    Thank you!

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    Answered by pinoytech on July 08, 2013 at 09:56 AM

    @Hfplus, @robrandtoul, @VisionProCleaning

    Can you please open a separate thread with regards to the issue and please include the URL of your form or website if your form is already embedded for further assistance?

    Thank you!

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    Answered by robrandtoul on July 08, 2013 at 09:58 AM

    Already have but we've yet to receive a response or solution. 

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    Answered by BulldogRescue on July 08, 2013 at 10:02 AM

    Will I get the back logged ones or will I have to forward them manually?

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    Answered by BulldogRescue on July 08, 2013 at 10:54 AM

    Please can you let me know if the missing forms will be emailed or if I need to go through them manually. There's a lot so I need to know asap

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    Answered by titlepickup on July 08, 2013 at 10:56 AM

    Me as well I NEED these forms working ASAP for my company

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    JotForm Support

    Answered by Welvin on July 08, 2013 at 12:14 PM

    @robrandtoul, @BulldogRescue, @titlepickup,

    We are deeply sorry about all of this. However, our engineers have worked hard on this in order to have it resolved.

    For those asking for an explanation, here it is the fact:

    Amazon made a change about the bounces API so our system was not adding all bounces to the bounce list correctly for a while, we learned about this when all of this started and that's why our bouncing system added hundreds of emails to the bounce list in the same day.This is now fixed

     

    So, if you have some more other forms and some more email addresses affected by this please let us know, but PLEASE open your own threads and we will be happy to assist you to remove them from the bounce list. If you have already created a thread, please wait for us and we'll surely answer your questions within a few minutes or an hour.

    Thanks

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    Answered by thistledubh on July 08, 2013 at 12:18 PM

    I'm not receiving JotForms via me website www.allpassdriving.co.uk. Is there a reason for this?

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    Answered by BulldogRescue on July 08, 2013 at 12:19 PM

    Thanks, but no one has said if the backlog will be emailed through or if I need to go through them all manually

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    JotForm Support

    Answered by Welvin on July 08, 2013 at 01:43 PM

    @BulldogRescue,

    Unfortunately, all email recipient which have landed to our bounce list will not received the notifications, but still, you'll be able to received/see the submissions to your Forms Submissions Page.

     

    Thanks