Reactivate our Account that was disabled

  • Profile Image
    Tabatha Amodio 
    Asked on June 16, 2020 at 12:46 PM

    Please reactivate our Account. 


    I think I know why our account was disabled. I did upload a form that asked for credit card information. That form has been deleted!

  • Profile Image
    Kenneth_C
    Answered on June 16, 2020 at 03:31 PM

    Thank you for reaching support,

    The account was suspending due to Phishing which is a violation of our Terms of Use: https://www.jotform.com/terms/

    1592335725h1.png

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available on our platform in order to integrate into your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization: https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization

    Let us know if you have any further questions.

    Best.

  • Profile Image
    Tabatha Amodio 
    Answered on June 16, 2020 at 03:34 PM

    I understand, we will not use the form that asked for a CC number. Can our account be reactivated?

  • Profile Image
    Mike_G
    Answered on June 16, 2020 at 07:58 PM

    Upon checking the account the email address you are using in this support ticket is associated with has now been reactivated. Please check your account again and let us know if you need any further assistance.