What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why is my form disabled? (Limit Exceeded)

    Asked by Banic2102 on April 30, 2011 at 06:32 PM

    I have created the form for the fourth time, thinking I did something wrong.  Why is it disabled?   My replies go to my gmail account and I simply forgot to delete items from the mailbox for the last month or so.   I assume this is why I got cut off.  I have updated my gmail and it has an empty mailbox.  Please restore my forms.

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    JotForm Support

    Answered by NeilVicente on April 30, 2011 at 06:44 PM


    The reason your forms are disabled is because you are over your limit for SSL submissions. Free accounts get only 10 secure submissions, 100 regular submissions and 10 Payments. Your forms will be disabled once your account reaches any of those limits.

    In your case, even if you have made 0 regular and 0 payment submissions, your form still got disabled because you have made 14 secure submissions which is way past the limit of ten.

    To be able to use up regular submissions instead of secure submissions, do not check the "secure" checkbox when embedding your form, or remove the s in https from your form's urls.


    I have already reactivated your account, since it would refresh at the beginning of May anyway.

    Let us know if there's anything else you need assistance with.


  • Profile Image

    Answered by facebook44 on September 10, 2011 at 04:42 PM

    My form was disabled... Don't know why, and to be honest, there should be a REASON shown when it is, and at least a notice in "my forms" with the reason.

    Jotform Account Name : sakarya42 , neural11 neural99 neural54 , neural44 , sakarya44 

    all of them shut down in 5 minutes.. There was no problem with the first closed my account.All the accounts opened within 5 minutes, then shut down.

    If you want to back accounts. I'd like to correct this situation and

    I would use this for the gaming forum I'm member (and server admin) from (www.fpsoverload.com). It would help us to let people upload demo's of cheaters so we can ban them... Don't see why it was suddenly disabled

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    JotForm Support

    Answered by mliz on September 10, 2011 at 09:39 PM

    Hi facebook 44,

    Your question has been answered in your pervious post.