Retrieve submission data from disabled form

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    hstchristy
    Asked on June 16, 2020 at 06:44 PM
    Hi, 
    may l know if there are  any ways to retrieve submission data? The user said he has submitted but this showed immediately after he clicked "submit".
     
    However, l cannot see his submission record  on my account and l haven’t disabled  the form.
     
    Many thanks!
     
    Regards,
    Christy 
  • Profile Image
    Mike_G
    Answered on June 16, 2020 at 10:50 PM

    The error you showed us in your screenshot normally appears as soon as the form is loaded.

    I have checked the form you linked and it currently has an active status. I'm also able to load and view it on my end.

    1592362030zt200616_224520.png

    May we know if you were able to reproduce the issue on your end?

    With your permission, we can make test submissions to your form to further check the issue.

    We will wait for your response.

  • Profile Image
    Mike_G
    Answered on June 16, 2020 at 10:54 PM

    I almost forgot to mention that when an error such as the one you shared appeared during submission, the submission is most likely not submitted successfully and there is no option that we can use to retrieve the data that were supposed to be submitted. Also, I can only assume that you also didn't receive the email notification set up in your form that will be sent on every successful submission.