Form element was blocked by Kaspersky antivirus software

  • lapcom
    Asked on June 17, 2020 at 3:11 AM

    Hi,

    I build a form with the "Date Picker" element and this calender part seems blocked by Kaspersky Internet Security software.

    The upper part of the form is good, but the calender would not appear - it happened on both Chrome & Edge browser. When I temporary turn off my anti-virus, the form load with the calender no problem.

    I've submitted to Kaspersky for checking too, is there anything at your side you can do?

    Jotform Thread 2393908 Screenshot
    Page URL: https://form.jotform.com/201480884336054
  • Anita_K
    Replied on June 17, 2020 at 5:38 AM

    Hi,

    thank you for reaching out to us. Can you maybe try adding the jotform.com domain as an exception to your antivirus software?

    I have found this guide online on how to do it: https://www.kaspersky.com/blog/kaspersky-add-exclusion/14765/

    Please give it a go and let us know if it works.