Out of upload space - What package am I on?

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    SallyP123
    Asked on June 17, 2020 at 05:14 AM

    Hi

    Our account says we are out of upload space, we upgraded to the Bronze package but I think it has reverted back to the free package.

    Can I just check that this is the reason why it says we are out of upload space.

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    JohnRex
    Answered on June 17, 2020 at 06:44 AM

    You were right. The account has been downgraded to FREE since May 21st, 2020. We were unable to collect the payment for the subscription renewal. It could be that your card has declined the charge or was expired already. We also sent you an email regarding this.

    Please try re-upgrading again using updated credit card details.