autoresponder email not working

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    CommonwealthJewishCouncil
    Asked on June 17, 2020 at 11:40 AM

    Hi i emailed yesterday to say my autoresponder email is not working and had quite unhelpful support. It is still not working, please can someone help me please.

    thank you in advance

  • Profile Image
    Sam_G
    Answered on June 17, 2020 at 12:43 PM

    Hi CommonwealthJewishCouncil,

    Thank you for contacting Support.

    I have just cloned your form, filled it out, and was able to receive the Autoresponder at the email address I have specified in the Email Address field.

    15924117226.17 autoresponder.png

    Please advise your guests to check their spam folder and mark emails that are related to Jotform is not spam. You are sending the autoresponder email using noreply@jotform.com, ask them to filter emails by this address. 

    Please let us know if you keep experiencing this issue and we would be more than happy to help.