How do I get my account reactivated?

  • Profile Image
    Jen Duncan 
    Asked on June 17, 2020 at 10:17 PM

    It was disabled by the phishing detection system. I am not deceptively collecting anything. 

  • Profile Image
    Vanessa_T
    Answered on June 18, 2020 at 01:03 AM

    Your account was suspended since it was asking for sensitive information (eg: credit card details) which is against our Terms Of Use.

    Please note that this is totally not allowed. If you wish to ask for pre-authorized payments, please see this guide:

    How-to-Enable-Payment-Authorization

    In order for us to reactivate your account, we will have to delete the offending form.

  • Profile Image
    yourbrio
    Answered on June 18, 2020 at 01:28 AM
    Yes please delete the offending form. 
    Thank you,

    Founder and Owner
    Brio Travel Artisans
    +1 615-483-6160
    mailto:jen@brio.travel
    http://www.brio.travel/
    https://brio.travel/travel-hacks
    an Affiliate of The Travel Society, LLC
    Please note that prices and availability are not guaranteed until travel is purchased. Be sure you understand passport and visa requirements when traveling internationally. Please check http://www.travel.state.gov/ and CIBT for more info. We strongly suggest you take out Trip Insurance and we are glad to provide quotes from our partners.
    ---- On Thu, 18 Jun 2020 00:03:28 -0500 Jotform wrote ----
    A new response has been received:
    http:////www.jotform.com
    Answered by Vanessa_T
    Your account was suspended since it was asking
    for sensitive information (eg: credit card details) which is against our https://www.jotform.com/help/8-Terms-of-Use.
    Please note that this is totally not allowed. If you wish to ask for
    pre-authorized payments, please see this guide:
    https://www.jotform.com/help/292-How-to-Enable-Payment-Authorization
    In order for us to reactivate your account, we will have to delete the
    offending form.
    http://www.jotform.com/answers/2396279-How-do-I-get-my-account-reactivated http://www.jotform.com/answers/2396279-How-do-I-get-my-account-reactivated?k=ed1756736e4a7b0337f95284d405a1ea&unsubscribe=
    1592456608
    ...
  • Profile Image
    Vanessa_T
    Answered on June 18, 2020 at 02:53 AM

    I have now purged the said form and reactivated your account.