What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My Account suspension

    Asked by Mometwally on July 08, 2013 at 02:46 PM
  • Profile Image

    Answered by khrisell on July 08, 2013 at 02:52 PM


    I am having challenges understanding exactly what you are trying to achieve. Do you have more information or say an example or screenshot that can help me visualize or understand this issue better?

  • Profile Image

    Answered by Mometwally on July 08, 2013 at 02:58 PM


    The issue that everytime i make a new form the hole account got suspended because of the same reasons eventhough i Took them into consideration for example:

    Describe the purpose of your forms.( I named the form and don't know where i should describe it) If you have asked for username or password in one of your forms, please describe the reason. ( simply didn't ask for anyof those) Provide the URL of your web site where you use these forms. ( I don't have one yet)

    and those what ai get everytime, do you have a clue.

  • Profile Image

    Answered by sidharth_kch on July 08, 2013 at 05:07 PM


    I deeply apologize for this inconvenience. Your account was auto suspended by our anti-phishing system.

    I have checked your account and re-scanned your forms and found it not to be in violation of JotForm's terms of use.  

    I have reactivated your account. Should you have any questions please feel free to contact us.