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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    Why are some customers not able to upload but it works fine for others?

    Asked by upholsteryworkslv on July 08, 2013 at 04:29 PM

    Here's our page: http://www.upholsteryworkslv.com/#!get-a-quote/c1rpp

    Why are some customers not able to upload but it works fine for others? Do I need to fix something?

    Page URL:
    http://www.upholsteryworkslv.com/#!get-a-quote/c1rpp

    www
  • Profile Image

    Answered by jeanettebmz on July 08, 2013 at 09:01 PM

    I have inspected your webpage where the form is embedded

    -First of all, please make sure you had followed the guide below in order to embed the form correctly in WIX

    Adding a form to Wix Site

    - Secondly, the upload fields are set to get up to 2048 (2MB) per file, so make sure people is following this or increase the file size in multiples of 1024, so fo example for 3M = 3x1024

    - Also, you do not need to set several multiple upload fields , one single Multiple upload field should allow to upload up to 10 pictures. Otherwise you can use Single Upload fields instead

    Should you need further help, please let us know