Logging in

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    Denise Fleischmann
    Asked on June 18, 2020 at 04:10 PM

    We are having the same issue again with logging in. I did not log out of the account at all nor did i try to log back in. When i went to go use the site, it had logged me out and said i could not log back in because i have 5 failed attempts. Why does this keep happening when i have not tried to log in 5 times?

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    Answered on June 18, 2020 at 07:01 PM

    Hi there,

    Thank you for reaching out.

    Apologies for the inconvenience. Accounts enabled with HIPAA Compliance are being lockout due to multiple failed login attempts.

    I have now re-activated your account and flushed your login attempts.