What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email alerts about some of the submissions to our DB. Customers getting angry. Happens only occasionally.

    Asked by janetjet on July 08, 2013 at 05:00 PM

    I tried to go into the edit>email alerts to fix this and when i tried to test the email got a response (see screen shot) email had been blocked by JF

    Screenshot
    Submissions email email alerts
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    JotForm Support

    Answered by Morian on July 08, 2013 at 07:59 PM

    Hi! Thanks for contacting us.

    I found your email in our bounce list that is why you are getting that but I have already removed it so it should work now. We do apologize for the inconvenience. Please try to make a submission test to check. Thanks!