My Forms: forms inside a folder is not showing

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    InfoGeneralInfo
    Asked on June 19, 2020 at 07:21 AM

    I had sorted my forms into separate folders. When I click on a folder, nothing shows up. Is there a glitch in the code?

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    Richie_P
    Answered on June 19, 2020 at 08:19 AM

    I am able to replicate the issue when I viewed your account. It seems the forms inside the folder is not showing.

    I have escalated the issue to our back-end team for further investigation.

    Once updates are available, you will be notified via this ticket.

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    jtiOH
    Answered on June 19, 2020 at 08:24 AM

    I

    am also having this problem. I am also having this problem
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    IvayloK
    Answered on June 19, 2020 at 09:06 AM

    Hi @jtiOH,

    I have moved your concern to a separate ticket here:

    https://www.jotform.com/answers/2399596-I-am-also-having-this-problem

    I will reply to that ticket shortly.

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    Bojan_J
    Answered on June 19, 2020 at 10:26 AM

    Greetings and thank you for your patience.

    This problem has been resolved. Please test the folders now, and let us know if you are still having a problem.

    Thank you for your cooperation. 

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    bertusvr
    Answered on June 21, 2020 at 06:02 AM

    I am having the exact same problem??

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    Amin_N
    Answered on June 21, 2020 at 11:15 AM

    Hi again,

    We sincerely apologize for any inconvenience you may have encountered.

    Kindly note that our developers are now aware of this issue, hence, please expect a solution very soon.

    Your patience and understanding are most appreciated.

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    JohnRex
    Answered on June 21, 2020 at 12:54 PM

    Hello @bertusvrAs advised by our devs, the issue has been fixed now. Please try logging out and log in again to your account to check.

    We suggest clearing your browser's caches if forms are still not shown on folders, then try again.

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    bertusvr
    Answered on June 22, 2020 at 01:59 AM

    @Johnrex - thank you for the quick response.