What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Custom Thank You URLs Not Working???

    Asked by weborigination on April 14, 2010 at 08:17 AM
    The ability to re-direct customers to a "custom" Thank You URL is no longer working properly.  On some of my forms, the custom URL thank you page is being displayed inside a frame (iframe?) on the "Contact" page itself - instead of re-directing the user to the new Thank You page / URL.

    Some of my forms (http://weborigination.com/web/project-quote - for instance) work as expected and the user is re-directed to a custom Thank You page, but some of them (http://weborigination.com/contact-us) do not work properly and instead of directing the user to the custom Thank You page URL - are putting the entire Thank You page URL within a frame of the Contact Us page.
  • Profile Image

    Answered by leeolive on April 21, 2010 at 06:52 AM
    I also have this problem. I have entered the full url within jotform, i.e.
    http://www.virtuallee.co.uk/thanks.php, however when I submit the form it can't find the page as it's redirecting to http://virtuallee.co.uk/thanks.php (it's missing the 'www').

    Does anyone have any ideas?

    Thanks
    Lee