I tried to access my account, but i was told it was suspended, please can it be solved

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    Ngozi 
    Asked on June 19, 2020 at 01:14 PM
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    Jimmy_D
    Answered on June 19, 2020 at 01:50 PM

    Hi!

    Our apologies for the inconvenience. Your account was suspended because you are using a copyright logo.  

    To reactivate your account we will need to remove the logo and the offending fields on your form or you must send proof that you are allowed to use the logo

     1. The URL where your form is used.

    2. Your website or proof of affiliation to a legitimate institution. We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. Send these proofs to reviewers@jotform.com with Thread #(2400285) as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    We look forward to your answer.