What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I'm attempting to use a custom URL redirect but it won't load the page.

    Asked by kingsheating on July 08, 2013 at 09:05 PM

    I'm trying to set up a custom url redirect so that I can track my client's jotform formfills in google analytics but when i use the custom url redirect it won't load the page even if you refresh. If you then copy that page and paste it into a new tab it works fine. I created a test formfill http://kingsheating.com/form_test that displays this failing functionality as i had to revert the other forms to showing a thank you message so that I wasn't sending customers to non-loading pages. The form is supposed to redirect to http://kingsheating.com/thank_you-home but it fails to load every time.

    My web developer says that as far as he can tell its an issue the form logic and not with the page as the page still loads fine any other way that you try to access it. Any idea as to what the issue is or if their is a way to solve it?

    Page URL:
    http://kingsheating.com/form_test

    Screenshot
    custom url JotForm Thank You message message
  • Profile Image
    JotForm Support

    Answered by EltonCris on July 08, 2013 at 11:56 PM

    Hi,

    This happens when http:// is not declared on the URL. Example, make sure to include it when you paste the URL in the Custom URL box. http://kingsheating.com/form_test

    Hope this helps. Thanks!

  • Profile Image

    Answered by brianlabrec on July 16, 2013 at 06:26 AM

    This isn't working for me either.

    I put in the Custom Thank You URL http://www.sellyourmahouse.com/details and the JotForm re-direct removes the "http://" and it goes to www.sellyourmahouse.com but the page doesn't load. However, if I hit refresh on the browser, it does load?

  • Profile Image

    Answered by pinoytech on July 16, 2013 at 10:35 AM

    @brianlabrec

    Can you please open a separate thread with regards to your query and share to us URL of the form that you are having problem with for further assistance?

    Thank you!